We expect returns and refunds to take 10-14 days for processing. We are slowed down due to COVID-19 and staffing constraints. We thank you and appreciate your patience while we catch up on our returns processing. This service is only available within the contiguous 48 United States. Step 3: Drop the package in a mailbox, give it to your postal carrier, drop off at the post office or Drop it at a FedEx Location. Step 2: Affix the label to your package â include your original invoice with your return. Step 1: Create your Federal Express return label.
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For everyoneâs protection, treats and vet meds which have been opened are not returnable, and returned blankets must clean and free of debris.
Used saddles may be returned for 30 days only. Saddles and riding boots may be returned within the one year period, but are subject to a prorated refund based on usage. (AND: Manufacturer warranties longer than 24 months will be honored and supported by us as well up to the length of those warranties).Įxceptions: Safety items such as helmets and protective vests may only be returned within 30 days, with their original tags intact. PLUS: For manufacturerâs defects, weâll extend the manufacturerâs warranty to a maximum of 24 months, regardless of their individual policies. Our experience as riders and horse owners ourselves is that in most situations a yearâs time is fair enough to evaluate proper fit and function. If something doesnât fit you or your horse, return your original purchase within a year, and weâll make it right with a refund, exchange or replacement. Shop with 100% confidence at Dover Saddlery. The Easiest and Best Guarantee in The Business Boxes.Ĭlick here to see all our shipping information including international and non-contiguous states. Orders are prioritized to arrive on the next business day (Monday-Friday) if the order is placed by 2pm ET. Orders are prioritized to arrive within 2 business days (Monday-Friday) if the order is placed by 2pm ET. These orders typically ship within 24-48 hours of the order being placed. Order arrives 6-9 business days (Monday-Friday) from shipment date depending on receipt location. If you have a special situation, or FedEx âOversize/overweightâ items, please call, email us or chat with us for a shipping quote. Free Economy Shipping is not offered to these locations since FedEx charges substantially more to deliver to them. Shipments to Alaska, Hawaii, Puerto Rico, and the Virgin Islands ship via FedEx where service is available. When calculating shipping time, please use the next business day to start the clock for all orders received AFTER 2pm ET. Large, bulky, or odd-shaped items may be subject to FedEx Oversize/Overweight charges. Over-sized Items: Free standard shipping to the contiguous 48 states, applies to items FedEx deems ânormal & customaryâ in size and weight. Orders are prioritized to arrive on Saturday if the order is placed by 2pm ET on Friday. If you need an expedited order between 3-4pm ET, please call customer service. Orders are prioritized to arrive on the next business day (Monday-Friday) if the order is placed by 2pm ET, Monday-Friday.
Orders are prioritized to arrive within 2 business days (Monday-Friday) if the order is placed by 2pm ET, Monday-Friday. Orders are prioritized to arrive within 3 business days (Monday-Friday) if the order is placed by 2pm ET, Monday-Friday. Order arrives 2-5 business days (Monday-Friday) from shipment date. This option is only available on orders which weigh less than 0.9 lbs. Order arrives 2-10 business days from shipment date depending on receipt location (in the 48 states and does not include oversized items). Order arrives 2-9 business days from shipment date depending on receipt location (in the 48 states and does not include oversized items). states MethodĭETAILS: MOST IN-STOCK ORDERS SHIP WITHIN 1-2 BUSINESS DAYS
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